To sign up for our online service please speak to your practice / surgery receptionist. They will explain what to do and give you instructions on how the service works, along with your login details. Once you have signed the acceptance form and created an account you can use the Patient Access website to book and cancel appointments with your doctor and order your repeat prescriptions online.
Appointments All surgeries are by Appointment. Urgent problems will always be seen the same day. We aim to see patients within 48 hours of request. If a specific doctor is requested, then we aim to see patients within a week.
Please note, one patient per appointment. If you have several problems, please ask for more than one appointment. It is better to see one doctor consistently, although at times you may need to see a doctor other than your usual one.
Children under 16 years of age should usually be accompanied by a responsible adult.
Repeat Prescriptions Please do not telephone for prescriptions as this can block the telephone for emergencies and you may also be misunderstood. Please allow 48 hours if collecting or 4 days if you enclose a stamped addressed envelope.
If you are on long term medicines and need regular prescriptions and want to order repeat prescriptions, you can:
1. Tick the boxes on the order form next to the items you need. The order form is the right hand side of your previous prescription form. Then just hand it in or post it back to us.
2. You can fax the request to us.
3. You can go on Repeat dispensing, which is where you get 6 months worth of prescriptions all at once. You take the batch to the chemist & simply pick them up from there every month, without having to re-order from us. (Though you will need to re-order before the 6 months runs out and may need a review every 6 months or a year.) If you are stable on your medication, you may be eligible for this scheme. Please ask our receptionists for further details.
4. Many pharmacies provide a repeat ordering service for their customers.
5. Order on the website
In co-operation with Patient Access, we're providing a service that enables you access to your healthcare online.
Please contact the practice if you wish to register for this service, are experiencing problems with it, or for further information and advice.
Please Note You must tell us which site you are based at when you request your prescriptions.