Clinics & Services

How to See the Doctors or Nurses?

All Surgeries are by appointment. You will normally be seen within two working days. Urgent problems will always be seen the same day, but please, only one patient per appointment. When you ask for an appointment, the receptionist will ask if you would mind explaining briefly what the problem is. This is not nosiness! It will make sure you see the right person. For instance, it is possible to speak to a nurse over the phone. This is called “triage” and is to make sure that those who need to see a doctor actually get seen. It isn’t to stop people seeing a doctor! It is often possible to sort things out more quickly without having to see a doctor.

Also, it may be better to see the Nurse Practitioner than a doctor, as she has longer appointments.

If you have several problems, please ask for more than one appointment. You may see any doctor in the practice, but it is better to see one doctor consistently. Children under 16 years should always be accompanied by a responsible adult, although confidential contraceptive services are available for 14-16year olds, who may attend alone for this purpose.

Speaking to the Doctor by Telephone

It is usually possible to speak to the doctor, but this is at different times each day. The receptionist will arrange this for you but she may need to ask for some details in order to help you.

Home Visits

Please try to save time by only requesting home visits if you are too ill to come to the surgery. Please ring before 10.30am and give the receptionist as much information as possible. This helps to make sure that the most urgent visits are made first.

Results of Tests

These can be given over the phone when this has been authorised. Please allow 3 days for urine tests, a week for most blood tests and 6-8 weeks for smears. Please telephone if possible, after 2pm.

Help for Obesity

The practice nurses offer a regular weighing service. There are several people who are successfully losing weight this way.
We can also offer a referral to “Healthwise”, which offers assessments and sessions at a local gym supported by a Fitness for Life Instructor.

Asthma Clinic

Come and get regular check ups with the asthma nurse. Four of our nurses have the Asthma Diploma, and they are very keen to help you look after your asthma as well as possible.

Cardiovascular Disease Clinic

We have started nurse-run clinics for all those that we know have heart disease, circulation problems, or have had a stroke. If you are on the right tablets, they could save your life! The people who come really appreciate the clinic, so do come when you are sent for – or let us know if you think you should be coming to the clinic.

Diabetic Clinic

This is as “one stop” as we can make it without immediate blood test results. You will have your blood tests done 2 weeks before the clinic date. On the day, first stop is the nurse, for general discussion about your diabetes, your diet, your lifestyle, and for taking some routine measurements (weighing, blood pressure etc). She will also give you a full check up on your feet. You might also go and see the doctor to discuss medication, blood pressure and anything else. We think the clinic is working quite well – please tell us what you think.

You should be having your annual eye check at Barbara Castle Way Healthcentre for those registered at Shadsworth and Lambeth Street, at Mill Hill Independent Living Centre for those at Bentham Road or at Accrington PALS for those at Rhyddings Surgery.

Drug Clinic

A member of the drug team, from the Community Drug Team, runs the twice weekly clinic for those with substance misuse difficulties.

Cervical Cytology

Nearly all the nurses take cervical smears, which means that appointments are available at any time of day as appropriate. They’re all really nice, so don’t be put off.

Minor Operations

Most of the doctors are on the “Minor Surgery list” at the Health Authority. The full range of joint injections are undertaken, as this often prevents a visit to the hospital. Many lumps and skin lesions can also be removed, though we are no longer allowed to do purely cosmetic operations.

Wound Management and Terminal Care

We have an excellent team of District Nurses, led by Sister Ursula McDonough. They are well trained in wound care management, and have a special interest in palliative care. Our practice is determined to provide excellent care to the terminally ill, whether of cancer or any other serious illness. The MacMillan Nurses ably assist us in this.

Community Matron

We have a linked Community Matron. She focuses on those people who are so ill that they often are admitted to hospital. For more details on her services, please contact the Practice.

Freedom of Information Document

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