Patient Feedback – The Friends and Family Test

We encourage all service users to tell us about the service they have received from us.  This is called the Friends and Family Test.  You can send us your feedback here:

We share your feedback with our teams each month and have quarterly reviews so we can see what’s working well and where we can improve.

Latest results
Below are the percentage of responders who rated our services as good or very good during January, February and March 2024:


Shadsworth Surgery 88.3%

Lambeth Street Surgery 79.2%

Rhyddings Surgery 91.7%

Bentham Road Health Centre 94.2%


Shadsworth Surgery 89%

Lambeth Street Surgery 90.4%

Rhyddings Surgery 93.8%

Bentham Road Health Centre 90.4%


Shadsworth Surgery 89.6%

Lambeth Street Surgery 87.5%

Rhyddings Surgery 87.7%

Bentham Road Health Centre 93.1%