Appointments & Prescriptions

How to Book Appointments and Order Repeat Prescriptions Online

To sign up for our online service please speak to your practice / surgery receptionist. They will explain what to do and give you instructions on how the service works, along with your login details. Once you have signed the acceptance form and created an account you can use the Patient Access website or ‘MYGP’ app to book and cancel appointments with your doctor and order your repeat prescriptions online.


All surgeries are ran on a pre-booked Appointment basis. We aim for our patients to be seem by the most appropriate service at an appropriate time.

To enable us to provide this service, the receptionist will need to ask you for some details when requesting your appointment.

Please note, one patient per appointment. If you have several problems, please ask for more than one appointment. It is better to see one doctor consistently, although at times you may need to see a doctor other than your usual one.

Children under 16 years of age should usually be accompanied by a responsible adult.

Repeat Prescriptions:

Bentham Road, Lambeth Street and Shadsworth patients can now order  prescriptions over telephone via the prescribing hub, To access the prescribing hub, please ring your surgery number and press option 1.  Please allow 48 working hours if collecting or 4 days if you enclose a stamped addressed envelope.

If you are on long term medicines and need regular prescriptions and want to order repeat prescriptions, you can:

  1. By phoning your surgery and pressing option 1 to be directed to the dedicated prescription hub.
  2. Order online via the patient access or MYGP app.
  3. You can go on Repeat dispensing, which is where you get 6 months worth of prescriptions all at once. You take the batch to the chemist & simply pick them up from there every month, without having to re-order from us. (Though you will need to re-order before the 6 months runs out and may need a review every 6 months or a year.) If you are stable on your medication, you may be eligible for this scheme. Please ask our receptionists for further details.

Coronavirus (Covid-19)

Do not book a GP appointment if you think you might have coronavirus.
Stay at home and avoid close contact with other people.
Use the 111 coronavirus service to see if you need medical help